All travel companies employ resort reps to make sure all guests have an enjotable stay whilst in the resort. You will basically look after all the needs of each guest who stays in the resort. This will include meeting guests at the airport and making sure they get to the resort safely, helping purchase lift tickets and get any rental equipment that is required. Whilst the guests are staying in the resort you will be responsible for arranging activities for them to take part in and work closely with the hotel/chalet staff and the resort managers to make sure everyone has an enjoyable stay.